Frequently Asked Questions

Print Info:

We print all of our designs ourselves on the highest quality materials.  We use an award winning Epson Surecolour P9000 printer with their 11 color ink set to get the most vibrant colors that will last a lifetime.         

Paper-Hahnemuhle Archival, heavyweight and thick 240g 100% cellulose, warm white art paper with a smooth matte surface. Perfect for framing.

Canvas-Gallery wrapped using heavyweight 310g, archival canvas. It's protected with a satin varnish, and stretched around a 1.5 inch pine wood frame, ready to hang. (No exterior frame).                                                                                                                                                                                                                           

How long does it take to get my print?


Paper prints are usually shipped within 1-3 business days of ordering plus the shipping time.  During the holiday season they may take an additional 1-2 days.

Black wood frames and Reclaimed wood frames take about 2-3 weeks to arrive.

Canvas gallery wraps usually take about 1-2 weeks to arrive at your door.

Shipping within Canada:

We ship via Canada Post and FedEx Ground within Canada.

For orders of rolled paper prints, shipping is FREE within Canada.

Framed Prints and canvas gallery wraps are shipped with FedEx Ground or Canada Post depending on who can offer the best rate.  The shipping rate will be calculated at Checkout using Shopify's integration with Canada Post.  We make every endeavor to make shipping framed prints and canvas as economical, but efficient and secure as possible.

2-Day Shipping with Canada Post and FexEx Ground from $20-$75 depending on order size. We will rush the order, but please allow time for production of print.

International Shipping:

Yes, but ONLY the paper prints.  We do not ship the canvas gallery wraps international at this time.  You will be responsible for any Duties and Taxes imposed by your Government.

Shipping to USA:

We ship internationally with Canada Post which takes approximately 7-14 days depending on Customs and what part of the country it is shipped to.  The shipping rate will be calculated at Checkout using Shopify's integration with Canada Post.

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient.  If the duties and taxes are not paid, the package will be considered abandoned by the shipper. We will NOT issue refunds for any package not returned to Grand Trunk.

If you'd prefer quicker shipping with UPS or DHL, please let us know, but Customs may be significantly higher.  You will be responsible for any Duties and Taxes imposed by the provider.

Europe and Asia ships USPS priority International for a flat rate of $40.

United Kingdom ships USPS priority International for a flat rate of $50.

Australia ships USPS priority International for a flat rate of $45.


What is the difference between your maps?

Our maps are reproduction prints of original topographic maps from the late 1800’s to mid-1900's.  We used high-resolution scans of the old maps and carefully remastered them for a cleaner look.  Each map was digitally enhanced, removing old stains, stamps, handwriting, and discolorations, as well as being recolored to bring them back to their glory days.  Although enhanced, they still show signs of aging and some original flaws.

What is the difference between the Paper Print and the Canvas Gallery Wrap?

Both are printed using our top of the line Epson Surecolour P9000 printer with their 11 color ink set to get the most vibrant colors that will last a lifetime.

Paper Print- Shipped in 1-3 business days. We use 100% cotton, acid-free heavyweight (310g) Archival art paper with a textured matte finish.  These prints come rolled in a Kraft shipping tube and are meant to be framed. Be careful not to touch the surface, the inks can be sensitive to the oils on your hands.  When you receive the print, it will be rolled in a shipping tube. Unroll it, put the glassine paper it came with over the print and place some books over it for 24 hours to flatten the print out before you to frame it.

Maps are cut to the actual size of the paper ordered which are available in a variety of sizes.  They have a quarter inch of white border around them for easier framing.


Print & Framing Options

                                     
Paper Print with Black Frame -  Allow 2 weeks to receive.


Our black frames are made in Canada of solid wood finger-jointed pine.  They are matte black with a 1.25" face and 1" deep with clear Acrylite (glass substitute) to protect the print and an acid-free black backing board behind the print.


Paper Print with Reclaimed Wooden Frames - Allow 2 weeks to receive.  


We have amazing wooden frames made especially for us by Relic of Canada.  They've sourced wood from abandoned structures previously slated for landfills and re-purposed them as frames.  They have a 1-3/4" smooth surface face with a natural oil stain and 3/4" rough cut sides.

Each frame is unique, some with old nail holes, others with slight stains, but all are bold, rustic, and beautiful.  They come available in with clear Acrylite (glass substitute) to protect the print and an acid-free black backing board behind the print.  

These reclaimed wooden frames are available with or without our maps in case you would like them for another print.


Canvas Gallery Wraps -  Allow 2 weeks to receive.


Made locally, they are printed on a thick (400g) Archival canvas, varnished for protection, and stretched around a 1.5 inch thick wooden frame.  They have hanging hardware attached so they come ready for your wall.


Where are your prints made?

We print, mount and ship our prints and frames from our shop in Toronto, ON by our small team.  Most of the materials we use are made in Canada.

What is your return policy?

We stand by everything we print.  If you are unhappy with the print send it back in new condition to us within 30 days for a full refund excluding shipping.  Email info@grandtrunktrading.com for more information.

Can you design a map not already on the site?

Yes, we've done designs for many of the most popular outdoor areas in Canada but obviously not all of them.  We will be adding more as time goes on and would love to hear what you are looking for.   Please email us your requests at

info@grandtrunktrading.com

If you would like a custom map or see something you like, but would like to change something, we can help out with that.  There will be a design charge of $200 plus the cost of the print you want. They take about two weeks to design plus printing time.  Email us with your request and we'll answer any questions you may have.

Can you do custom sizes?

Yes, let us know what you'd like and we will get a price for you.  We can make prints up to 44 inches wide.

Do you wholesale?

Yes, please contact us at info@grandtrunktrading.co for wholesale opportunities.

Will you share my information?

We use your information to complete your order and that's it, unless you opt for email updates (very sporadic and only worthwhile stuff).  We don't share it with any marketers. Our site is secured with an SSL certificate. Credit cards are processed through Shopify/Stripe and we do not keep them on file.